Branch Manager

Essential duties and responsibilities:

  • Coaches and trains retail branch staff on products, processes and procedures.   Communicates core values and provides direction to staff.
  • Work closely with the Retail Banking Manager to develop business plan and retail strategies for the assigned offices. 
  • Communicate and work with staff to implement bank initiatives for customer retention and acquisition of new business.
  • Make calls to existing and potential customers to strengthen current customer relationships as well as develop new business.
  • May take consumer and real estate loan applications.
  • Understand the policies, procedures, and regulations of banking. Keep abreast of relevant governmental regulations, current industry matters, and any changes that occur.
  • Maintain adequate level of knowledge to be able to assist employees with questions related to their duties. Provide coverage and assistance to other departmental personnel as requested.
  • Maintains the appearance and maintenance of the assigned offices.  Communicate with the bank’s Facility Manager, when appropriate, regarding wants, needs, and repairs.
  • Participate in necessary training to perform functions of the job.
  • Exercises the usual authority of a manager concerning staffing, scheduling, performance appraisals, salary recommendations, promotions hiring and terminations.
  • Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program”.
  • Perform additional duties as they become assigned or apparent

Desire knowledge, skills, and abilities:

  • Thorough knowledge of banking products and services. Understand basic financial concepts and terminology. Includes both the deposit gathering and lending functions.
  • Strong interpersonal skills required to positively manage staff development and to motivate staff to meet established goals and objectives.
  • Demonstrated ability to successfully work with customers and provide outstanding customer service contact on a regular basis.
  • Ability to work in an environment with sensitive information, maintaining a high level of confidentiality at all times.
  • Excellent communication skills, both written and verbal.
  • Demonstrated ability and willingness to work cooperatively in a team environment, with bank staff at all levels.
  • Valid drivers license and ability to travel to other offices as needed.
  • Current credit life and disability license.
  • Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology.
  • Strong organizational skills with ability to prioritize multiple tasks and work under pressure.


Education: AA Degree

Experience: Prior experience in a customer contact position required. Three years supervisory/manager experience. Previous sales experience preferred. Three years of experience in a bank setting is preferred.

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