Retail Advisor, Hampton

Essential duties and responsibilities: 

  • Provide prompt, efficient, and courteous customer service for each customer coming into the branch.  Handle all customer transactions relating to any deposit product offered by the bank. Accurately maintain a cash drawer and vault in a manner consistent with bank policy. 
  • Participate in business development by identifying and offering bank services and making referrals on other appropriate bank products and services.  
  • Explain and promote products/services most appropriate for the customer's needs.  
  • Make calls to existing and potential customers to strengthen current customer relationships as well as develop new business 
  • Understand the policies, procedures, and regulations of banking. Keep abreast of relevant governmental regulations, current industry matters, and any changes that occur.  
  • Open personal and business accounts and prepare all related documentation.  Enter required data on system for accounts/services opened. 
  • Provide backup support to other branch offices as needed.  Travel may be necessary to ensure adequate staff coverage is maintained during absences. 
  • Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program”. 
  • Provide administrative support to the Loan Officer when requested. Accept loan payments and process according to bank standards. 
  • Due to the nature of banking in small communities, responsibilities may include accepting and processing a variety of payments for local residents 
  • Perform additional duties as they become assigned or apparent 


Desired knowledge, skills, and abilities:

  • Thorough knowledge of banking products and services. Understand basic financial concepts and terminology. Includes both the deposit gathering and lending functions. 
  • Demonstrated ability to successfully work with customers and provide outstanding customer service contact on a regular basis. 
  • Ability to work in an environment with sensitive information, maintaining a high level of confidentiality at all times. Ability to follow guidelines and any bank related compliance or regulations. 
  • Excellent communication skills, both written and verbal. 
  • Demonstrated ability and willingness to work cooperatively in a team environment, with bank staff at all levels. 
  • Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology. 
  • Strong organizational skills with ability to prioritize multiple tasks and work under pressure. 
  • Ability to stand for extended period of time.  
  • Ability to lift up to 50 pound bags of coin occasionally. 



Education: High school diploma or equivalent required. 


  • 6 months’ cash handling experience, with responsibility for own cash drawer. 
  • Prior experience in a customer contact position required.  
  • Previous sales experience preferred. 
  • Two years of experience in a bank setting is preferred. 


How to apply:

Join our team today and enjoy exciting opportunities for growth and career development at First Security. 

You may apply for this position by doing one of the following:

1. Fill out our Employment Application.

2. Submit a cover letter and resume by mail to: 

First Security Bank and Trust
Attn: Human Resources
809 Clark Street
Charles City, IA 50616

3. Stop by any of our locations and complete an application.

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