Service Center Specialist

Essential duties and responsibilities:

• Properly identifies the customer and provides information/assistance accurately, efficiently and professionally
• Answers questions, researches problems and performs various operational duties including but not limited to:  deposit accounts, loan accounts, debit and credit cards, electronic banking, safety deposit box, fraudulent account situations, and account reconciliation services in effort to achieve a first call resolution level of 75%
• Performs transactions such as account transfers, stop payments, order checks, reset passwords for on-line banking, and performs maintenance on debit cards, etc.
• Responsible for monitoring and responding to website inquires and messages left in the main voice mailbox
• Identifies customer needs, makes appropriate recommendations and takes action to satisfy their needs; follows up on any action needed related to each transaction
• Escalates and refers delicate situations to the appropriate bank personnel            
• Promotes quality customer service to both internal and external customers and promotes teamwork among other bank departments and offices through the use of referrals and support services.
• Support sales and service efforts through quality service and making referrals on all bank services.
• Perform additional duties as they become assigned or apparent
• Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program”.

Desired knowledge, skills, and abilities:

• Ability to work for long periods of time on the phone in a team oriented and fast paced environment
• Ability to work a regular full-time schedule that includes Saturdays
• Excellent communication and interpersonal skills including:  verbal, written, listening, communication etiquette, and an outwardly positive, helpful and professional attitude
• Knowledge of a variety of Federal and State banking regulations and financial institution operations and procedures
• Knowledge of banking products and services
• Excellent problem solving skills
• Working knowledge of Microsoft Office

Qualifications:

Education: High School diploma or equivalent

Experience: 1 year bank work experience preferred. 2 years of customer service experience strongly desired.

How to apply:

Join our team today and enjoy exciting opportunities for growth and career development at First Security.

You may apply for this position by doing one of the following:

1. Fill out our webform.

2. Submit a cover letter and resume by mail to:
    First Security Bank and Trust
    Attn: Human Resources
    809 Clark Street
    Charles City, IA 50616

3. Stop by an of our locations and complete an application.