September 16th: Drive-up Window Traffic Directed to Video Banking Lanes in Charles City and Hampton

First Security values innovation. The bank embraces new ideas and approaches to doing business, and that also includes being open to change.

In 2015, a major change for First Security employees and their customers was the implementation of ITMs, otherwise known as Video Banking.

Now in 2024, traffic at First Security’s remaining two drive-up windows in Charles City and Hampton will be redirected to the bank’s Video Banking lanes. This change will be implemented on September 16th.

Rest assured, bank lobbies and the teller line are still available for customers that don’t prefer video interaction. However, those that do make use of the drive-up will have access to a banker longer than any other bank in the area. Our Video Bankers are available from 7am – 6pm Monday – Friday and from 8am – 1pm on Saturdays.

First Security employee smiling behind desk in bank lobby.
Staff are still available in the lobby.

Despite having longer business hours, fewer bank staff are required to work evenings and weekends because of Video Banking. This gives employees the flexibility to choose to learn the Video Banking role and work those extra evening and weekend hours or have their evenings and weekends off with their families.

This benefit applies to all First Security locations, as Video Bankers assist customers in eight communities including Charles City, Hampton, Manly, Nora Springs, Riceville, Rockford, Rockwell, and Thornton.

Map of First Security locations.
First Security Video Banking locations.

On the other hand, Video Banking is not “self-service.” With a tap of the screen, a local banker is available to help with a large variety of transactions that have traditionally been done at drive-up windows or the lobby Teller line:

  • Deposits of cash or stacks of checks
  • Withdrawals and cashing of checks up to $2,000
  • Loan payments
  • Transfers between accounts
  • Balance updates
  • Currency exchanges – 50’s, 20’s, 5’s, and 1’s
  • Checkbook orders
  • Safe deposit box payments

Other perks of Video Banking include:

  • Average wait time for help is 30 seconds or less.
  • Average time to complete a transaction is under 2 minutes.
  • No debit card is needed.
  • Transactions are paperless. No withdrawal or deposit slips are necessary.

Try Video Banking at First Security!Local bankers, short wait times, and open longer than any other bank in the area.

video screenshot
Charles City staff standing in front of an ITM.
For assistance in Charles City, call our Teller line directly at 641-257-1281.
Hampton bank staff standing in front of ITM.
For assistance in Hampton, call staff directly at 641-456-2559.
Some content requires Adobe Acrobat Reader to view.