Video Banking & ITMs

Technology

Interactive Teller Machines

The convenience of cutting-edge technology meets the personal touch of in-branch banking with our interactive teller machines (ITMs).

ITMs look like ordinary ATMs, but they can do so much more. Featuring video chat technology, ITMs allow you to have a real-time, face-to-face conversation with a First Security video banker as you make deposits, withdrawals, account transfers, loan payments and more.

Extended banking hours

In addition to our current lobby hours, ITMs extend the availability of a First Security banker to work with you face-to-face.

  • Monday – Friday: 7 a.m. to 6 p.m.
  • Saturday: 8 a.m. to 1 p.m.

ITM locations

Meet the Video Bankers

Our Video Bankers are all local. Many are based in Charles City, but there are several that assist from other First Security branches as well. Although other employees may answer your call, below are the employees that work with the Video Banking department most regularly. They are eager to work with you! 

Caysie Erickson
Caysie Erickson Video Banking Supervisor

About Caysie

Caysie Erickson joined First Security in 2021 as a Teller in Charles City. Soon, she began working in a split role where she worked with both the Tellers and the Video Bankers. In both positions, she worked with customers completing their day-to-day transactions either in person or through video chat. In 2022, she was promoted to Lead Video Banker, and in early 2023, she was promoted to Video Banking Supervisor. In this role she not only assists the Video Bankers with questions but is also responsible for understanding ITM technology and banking procedures so that she can assist customers as needed and ensure proper training of the Video Banking department. Outside of work, she volunteers at the Bridge Church and spends time with her family doing outdoor activities. In particular, she likes to read, garden, and paint.

Naraliz Hernandez Muniz
Naraliz Hernandez Muniz Video Banker

About Naraliz

Naraliz joined the Video Banking team in 2023. She was excited to work at First Security because she has an interest in financial literacy and accounting. Naraliz is one of several First Security employees that is fluent in both Spanish and English. In fact, one of her favorite hobbies is researching new cultures and learning new languages. When not at work Naraliz enjoys reading and singing. She also volunteers through her church programs and participates in the Youth Action Board Organization of Iowa (YAB). The YAB is an organization that focuses on finding solutions for youth homelessness in Iowa. This group is conducted by young adults aging from 17-24.

Wendy Castillo
Wendy Castillo Loan Operations Assistant/On-Call Video Banker

About Wendy

Wendy joined First Security in 2020 as a Video Banker, but was promoted to Collections Specialist in 2022, and in 2023, she accepted the role of Loan Operations Assistant. Although she works in an entirely different area of the bank now, she still helps out the Video Banking department as needed. Wendy is originally from Charles City and holds a degree in general business/accounting. Outside of work, Wendy volunteers with PAWS Humane Society. She enjoys trying new things, whether it’s a recipe or outdoor adventure. She also likes movies and visiting with friends and family, which includes two twin sons.

Alyssa Nauman
Alyssa Nauman Accountant 1/On-Call Video Banker

About Alyssa

Alyssa is another employee that works full-time in another area of the bank, but regularly helps out the Video Banking department as well. She joined First Security during the winter of 2022 as a Loan Assistant in the Ag and Commercial Lending area of the bank. In 2023, she was promoted to a role within the Accounting and Finance department. Alyssa is a Charles City native. She left the community briefly to attend Iowa State University and La James International in Des Moines. She then worked at a hair salon and Charles City High School. Later, she began work at Zoetis while also studying to receive an associate degree in accounting from North Iowa Area Community College. Outside of work and studies, Nauman is busy with her family. She and her husband Jared have 3 kids together, and they enjoy spending time outside as a family.

Lucia Banchs
Lucia Banchs Video Banker

About Lucia

Lucia previously worked as a preschool teacher, but decided to try a career change and chose First Security. She attended Iowa Lakes Community College and is originally from a small town near Algona. She recently moved closer to Charles City and is looking forward to getting more involved with the community. In her free time, she enjoys spending time with her boyfriend, playing with their dogs and pet cow, fishing, art, reading, and learning to crochet.

Raven Duryee
Raven Duryee Video Banker/Retail Advisor

About Raven

Raven is based in Rockwell and fills a role that will allow her to help as both a Retail Advisor and Video Banker. Raven attended the University of Northern Iowa where she studied early education and family services. She joins the bank with customer service skills she gained from running an in-home daycare for 4 years. In her free time, Raven enjoys spending time at her church helping with vacation bible school and other church-related activities. She also likes crocheting, sewing, gardening, and spending time with her husband.

Try Video Banking at First Security!Local bankers, short wait times, open longer than any other bank in the area... what's not to love?

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Video Banking ReactionsCustomers try Video Banking for the first time!

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ITM FAQ

Will the ITMs replace employees?

Not at all. ITMs are an extension of our people and not a replacement for them. They are fully operated by a live person on the other end, who is there to help you as you conduct your transaction. First Security ITMs allow us to serve you with significantly extended hours without losing the personal touch that we all value so much.

What hours will ITMs be available?

ITMs will be open for business from 7 a.m. to 6 p.m. Monday through Friday. In addition, ITMs will be open from 8 a.m. to 1 p.m. on Saturday. These hours are in addition to current lobby hours, where you will continue to have the option to walk in and conduct a transaction directly with a First Security banker in person.

What kind of transactions can I do at a First Security ITM?

Most all transactions that are currently done face-to-face with a teller can be done at an ITM, including deposits, withdrawals, account transfers, loan payments and more! Simply touch the screen and get connected with a live First Security video banker to begin the transaction.

How do I use a First Security ITM?

Simply touch the screen, and a First Security video banker will appear to assist you with your transaction. Once you have connected with a video banker, you will be able to see and speak with a live person who can easily walk you through your transaction if it is your first time using the ITM.

How is an ITM different from an ATM?

ITMs provide a personal interaction with a live First Security video banker. Each time you use an ITM, you will connect with a video banker to have a face-to-face conversation as you conduct your transaction. In addition, they allow you to conduct more transactions than an ATM allows, including deposits, withdrawals, account transfers, loan payments and more!

Will my conversation be private?

Yes, First Security ITMs offer several options for you to maintain privacy as you conduct your transaction. Drive-Up ITMs provide you the option to adjust the volume on the speakers, plug in your own earbuds or headset, or utilize the chat feature on the screen to type messages. Your privacy is important to us, and the ITMs allow you the flexibility to choose how you communicate with a video banker.

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