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Retail and Operations Teams

Personal

People Who Know You

Retail Team

Meet just a few of the "frontline" staff - retail advisors and tellers - who are known for their genuine friendliness and personalized customer service.

Kayleigh Bass — Kayleigh J. Bass Retail Advisor Supervisor Hampton 641-257-1374 Email Kayleigh NMLS ID: 2318077

Kayleigh J. Bass Retail Advisor Supervisor NMLS ID: 2318077
641-257-1374 | Email Kayleigh

Get to Know Kayleigh

Kayleigh joined First Security in 2017 as a Retail Advisor. Throughout her time at the bank, she has been responsible for a wide range of duties revolving around completing customer transactions, answering customers’ banking questions, accepting applications for loans, and opening new accounts. In more recent years, she has been involved with training and serving as a leader in her department.

Kayleigh is a very active volunteer and is a member of the Windsor Theatre Development Board, the Franklin County Compensation Board, and the Greater Franklin County Chamber of Commerce Board.

The Most Rewarding Part of my Job
The relationship with my community, customers, and co-workers.

What I'm Doing Outside of Work
My nephew races motocross so I spend most of my time outside of work at motocross tracks all over Iowa. My favorite track so far has to be Oak Ridge in Marshalltown.

Something You Wouldn't Guess About Me
I was born and raised in Waterloo, Iowa. I moved to Hampton in 2011 and have been here ever since.

Lyndsay Clark — Lyndsay Clark Senior Vice President Retail Banking Manager Charles City 641-257-1272 Email Lyndsay

Lyndsay Clark Senior Vice President Retail Banking Manager
641-257-1272 | Email Lyndsay

Get to Know Lyndsay

Lyndsay started her banking career in Mason City in 2003 before joining First Security in Charles City in 2009. Throughout her years in banking, she’s worked as Receptionist, Teller, Service Manager, Teller Supervisor, Retail Banking Supervisor, and Retail Manager. In her current position, she oversees retail operations and participates in the development and implementation of new products at First Security.

Lyndsay completed the Iowa Bankers Association Leadership Institute in 2013 and is an active member of the IBA Emerging Leaders Peer Group.

The Most Rewarding Part of my Job
Coaching, developing, and building relationships with my team, and watching them do the same thing with each other and their customers. I love watching my team grow into their roles and being there to celebrate their wins with them. What motivates me the most is watching my team succeed and hoping my leadership made an impact on that.

What I'm Doing Outside of Work
I have 3 kids at home. Chasing them around to all their sporting events and watching them do what they love makes me happy. I am in the thick of the chaos and am loving and enjoying every minute of it.

Something You Wouldn't Guess About Me
I love to travel and take 2-3 trips each year. My favorite place to go is the ocean/beach. I have a bucket list of other places I want to go.

Courtney DeGroote — Courtney DeGroote Lead Teller Charles City 641-228-2343 Email Courtney

Courtney DeGroote Lead Teller
641-228-2343 | Email Courtney

Get to Know Courtney

Courtney began her career with First Security in early 2024 as a Teller before advancing to Lead Teller in 2026. She assists customers with daily transactions, answers questions, and connects them with the right team members for additional support. She also helps train new Teller staff and serves as a backup to the Teller Supervisor.

Courtney spent most of her childhood in Waverly, moving to Clarksville the summer before her freshman year of high school. After graduating high school, she attended Southwest Wisconsin Technical College where she received a diploma in dental assisting.

The Most Rewarding Part of my Job
I love getting to know members of the community and being involved in different bank events.

What I'm Doing Outside of Work
I am usually spending time with my boyfriend and chasing our daughter around!

Something You Wouldn't Guess About Me
Before joining First Security, almost every job I had was in the food service industry.

Beth Hobson — Beth Hobson Retail Advisor Supervisor Riceville 641-985-2442 Email Beth NMLS ID: 1341423

Beth Hobson Retail Advisor Supervisor NMLS ID: 1341423
641-985-2442 | Email Beth

Get to Know Beth

Beth joined First Security in 2014 as Branch Office Representative. Since that time, she has continued to work on the frontline, helping customers with a variety of transactions and questions, accepting applications for loans, and opening new accounts. In 2020, she was promoted to Retail Supervisor. In this role, she continues with many of these duties but now serves as a lead in her department - often training staff and serving as a knowledgeable resource for her coworkers.

The Most Rewarding Part of my Job
Whether it's a first mortgage, setting up an account for a firstborn, or even helping get a vehicle loan, being part of my customers' important milestones makes me feel special.

What I'm Doing Outside of Work
I enjoy spending time with my sons. In the warmer months, gardening, hiking, and camping take up most of my time. When it is colder out, I enjoy putting puzzles together and doing macrame projects.

Something You Wouldn't Guess About Me
I went to college to be an English Teacher.

Selena Jensen — Selena Jensen Retail Advisor Supervisor Charles City 641-257-1295 Email Selena NMLS ID: 1805726

Selena Jensen Retail Advisor Supervisor NMLS ID: 1805726
641-257-1295 | Email Selena

Get to Know Selena

Selena joined First Security in 2016 as a Video Banker. She quickly advanced to Service Center Specialist, then Retail Advisor, and in 2021 was promoted to Retail Advisor Supervisor.

Selena is a Charles City native and a graduate of Charles City High School. She is actively involved in the community, volunteering at PAWS Humane Society and serving on the Charles City Main Street Board. She also helps present our Fraud Talk sessions, helping raise awareness about scams in our communities.

The Most Rewarding Part of my Job
The best part of my job is helping customers, especially when they come in with a lot on their minds and leave feeling happy and relieved.

What I'm Doing Outside of Work
I love spending time with my family, whether that’s traveling, playing games, or just being outdoors together.

Something You Wouldn't Guess About Me
I’ve seen the band Shinedown 15 times. I’ve also been to eight Dallas Cowboys games in Texas, Green Bay, and Minnesota.

Darcy Knecht — Darcy Knecht Teller Supervisor Charles City 641-228-2343 Email Darcy

Darcy Knecht Teller Supervisor
641-228-2343 | Email Darcy

Get to Know Darcy

Darcy began her career as a Teller in 2013 and was promoted to Teller Supervisor in 2020. She now provides leadership for the Charles City teller line.

Originally from St. Ansgar, she moved to Cedar Falls after graduating high school before returning to Charles City in 2009, where she currently lives with her husband and three children.

Before joining First Security, Darcy worked at a local daycare, where she cared for and taught some of her current coworkers’ children. Through those connections, she learned about an opening at the bank and has been part of the First Security team ever since.

The Most Rewarding Part of my Job
I enjoy talking with customers every day and getting to know them on a personal level. On top of that, I have great coworkers, which makes coming to work even better.

What I'm Doing Outside of Work
I’m running kids around to different sporting events or attempting to help my husband on the farm.

Something You Wouldn't Guess About Me
I’m actually very shy and I really don’t enjoy speaking in front of groups of people.

Terry Ott — Terry Ann Ott Lead Retail Advisor Rockwell 641-822-4848 Email Terry NMLS ID: 1166998

Terry Ann Ott Lead Retail Advisor NMLS ID: 1166998
641-822-4848 | Email Terry

Get to Know Terry

Terry joined First Security in 2006 and has held a variety of roles throughout her career, including Branch Office Representative, Branch Manager of the Marble Rock Office, and a position in Loan Operations. She has worked in Marble Rock and Charles City before joining the Rockwell team full-time in 2019. In 2022, Terry was promoted to Lead Retail Advisor.

In her role, she assists customers with their everyday banking needs, including answering questions, processing transactions, opening new accounts, and helping with consumer and real estate loans. As Lead Retail Advisor, she also trains and supports other retail staff while serving as a knowledgeable resource for her coworkers.

The Most Rewarding Part of my Job
I really enjoy helping my customers and getting to know them more on a personal level.

What I'm Doing Outside of Work
Outside of work, I enjoy spending time with my family and friends, reading, hiking, and relaxing along the North Shore of Lake Superior in Minnesota.

Something You Wouldn't Guess About Me
I love watching hockey!

Stacie Peterson — Stacie Peterson Assistant Vice President Branch Manager Hampton 641-257-1375 Email Stacie

Stacie Peterson Assistant Vice President Branch Manager
641-257-1375 | Email Stacie

Get to Know Stacie

Stacie joined First Security in 2008 and has built her career around serving customers and supporting her team. Throughout her time with the bank, she has assisted customers with their day-to-day banking needs, answered questions about products and services, helped with consumer loans, and opened new accounts. She also plays an important role in training and mentoring retail staff.

In recognition of her leadership and dedication, Stacie was promoted to Lead Retail Advisor in 2017. She was later promoted to Assistant Vice President Branch Manager, where she now oversees the Hampton and Rockwell branches, leading her teams while continuing to provide exceptional service to customers.

The Most Rewarding Part of my Job
My customers and coworkers are what make coming to work each day so enjoyable.

What I'm Doing Outside of Work
I love spending time with my family. My husband and I have 5 children and 1 grandchild. I also enjoy sewing and crafting.

Something You Wouldn't Guess About Me
My husband and I recently purchased a camper. This will be our 1st camping season. We are very excited for this new adventure!

Carol Schrage — Carol Schrage Lead Retail Advisor Rockford 641-756-3361 Email Carol

Carol Schrage Lead Retail Advisor
641-756-3361 | Email Carol

Get to Know Carol

Carol grew up in New Hampton before moving to Marble Rock after graduation, where she and her husband have built their life together for more than 40 years. In 2003, she joined First Security as a Retail Advisor at the Aredale branch. In 2007, she began working in Rockford, and in 2021, she was promoted to Lead Retail Advisor.

In her role, Carol opens new accounts, assists customers with consumer loans, serves as a trusted resource for everyday banking needs, and provides leadership and training to other members of the retail banking team.

The Most Rewarding Part of my Job
I really enjoy getting to know our customers and helping them make confident decisions about their financial future. I care about the people we serve and value building long-lasting relationships.

What I'm Doing Outside of Work
I love golfing and spending time outdoors. I also really enjoy being with my family and friends. We have three daughters who all live close by with their husbands and children, and we’re lucky to have four grandchildren—two boys and two girls.

Something You Wouldn't Guess About Me
When I was younger, I loved playing Monopoly and always wanted to be the banker. I’m also color blind, so I was once told I probably shouldn’t pursue interior decorating.

Stacey Schulte — Stacey Schulte Lead Retail Advisor Manly 641-454-2255 Email Stacey

Stacey Schulte Lead Retail Advisor
641-454-2255 | Email Stacey

Get to Know Stacey

Stacey joined the bank in late 2022 as a Retail Advisor, where she assisted customers with their questions and day-to-day transactions. In 2026, she was promoted to Lead Retail Advisor, where she oversees the retail banking department while continuing to provide excellent customer service.

Stacey was born and raised in Manly. After high school, she attended North Iowa Area Community College (NIACC) where she received her degree in General Business. She also completed bachelor level classes in applied management.

The Most Rewarding Part of my Job
I love being able to build relationships with our customers. It's so enjoyable to have these relationships with our community.

What I'm Doing Outside of Work
I spend most of my time with my family and my dogs. We enjoy being outside and relaxing.

Something You Wouldn't Guess About Me
I help my dad with his family farm. I'm responsible for driving the grain cart, hauling grain and any other requests he needs in the spring and fall.

Kathy Steere — Kathy Steere Assistant Vice President Branch Manager Nora Springs 641-257-1227 Email Kathy NMLS ID: 1842480

Kathy Steere Assistant Vice President Branch Manager NMLS ID: 1842480
641-257-1227 | Email Kathy

Get to Know Kathy

Kathy has been with First Security since October 2010, starting as a Teller in Charles City and working her way up through several roles, including Head Teller, Teller Supervisor, Retail Banking Supervisor, and now Assistant Vice President Branch Manager. In her current role, she manages several branches, including Nora Springs, Manly, and Rockford. Her experience with accounts, loan applications, and employee training has made her a strong resource for both customers and coworkers.

She has also continued her professional development by participating in the Leadership Institute, Emerging Leaders Peer Group, and Consumer Credit School, all provided through the Iowa Bankers Association. Prior to First Security, she completed general education coursework at NIACC before attending Buena Vista University.

The Most Rewarding Part of my Job
Working with a great team to create an environment where people can grow and succeed, while also helping customers reach their financial goals. Seeing both the team and our customers succeed is what makes the work so fulfilling.

What I'm Doing Outside of Work
I try to spend as much time as possible with my family and enjoy time on the river. Whether it’s boating, relaxing, or just being outdoors, that’s my favorite way to unwind.

Something You Wouldn't Guess About Me
I like to keep things fun and lighthearted—often with a well-timed prank.

Andi Stewart — Andi Stewart Lead Retail Advisor Nora Springs 641-749-5356 Email Andi

Andi Stewart Lead Retail Advisor
641-749-5356 | Email Andi

Get to Know Andi

Andi joined First Security in the fall of 2022 as a Retail Advisor in the Rockford branch. In this role, she assisted customers with their day-to-day banking transactions and answered questions about the bank's products and services. In 2025, Andi was promoted to Lead Retail Advisor at the Nora Springs branch. In addition to continuing to provide exceptional customer service, she now trains new retail staff, serves as a resource for her coworkers, and helps support the daily operations of the branch.

Andi is native to the Rockford area and currently resides in Rockford with her husband Justin and her daughter Mila. She enjoys spending time with her family outside of work and enjoys deer hunting with her friends and family during the fall and winter months.

The Most Rewarding Part of my Job
Getting to know customers on a personal level.

What I'm Doing Outside of Work
I stay busy keeping up with my daughter's activities, including sports, dance, and her active social life! When I have free time, I enjoy spending as much time outdoors as possible during the summer.

Something You Wouldn't Guess About Me
I am a licensed massage therapist and esthetician.

Operations Team

Representing the Operations team is Amy Wilson, Vice President/Operations Manager. Amy leads two key areas of Operations: Data Services and the Service Center. While Data Services handles many of the behind-the-scenes processes that keep customer accounts and transactions running smoothly, the Service Center provides friendly assistance to customers over the phone.

Amy Wilson — Amy Wilson Vice President Operations Manager Charles City 641-228-2343 Email Amy

Amy Wilson Vice President Operations Manager
641-228-2343 | Email Amy

Get to Know Amy

Amy began her career at First Security as a Teller and has held roles in Data Services, the Ag/Commercial Lending Department, Loan Operations, and the Service Center. As Operations Manager, she currently oversees the Data Services and Service Center departments.

Amy studied broadcast media in college and applies her communication training to support First Security’s Fraud Talk presentations.

The Most Rewarding Part of my Job
I enjoy building connections with our customers and supporting them through both the good times and the challenging ones. Over the years, I’ve formed lasting relationships that make me feel like more than just someone who works at the bank.

What I'm Doing Outside of Work
When I’m not at work, you’ll usually find me cheering at one of my kids’ sporting events or relaxing with a good book.

Something You Wouldn't Guess About Me
I studied Broadcast Media in college and spent nearly a decade working as a radio DJ before joining First Security. Today, you can still hear my voice in many of the bank’s radio ads, as well as during our local Fraud Talk presentations that educate the community on fraud prevention.